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The Web Interface

Support: Web Interface

Regardless of whether you access mail via the web interface or your own preferred mail client, your server-side filters and rules are created and managed within the interface.

This file provides a quickstart to the web interface. Other related files include:

  • The interface options file, which provides an overview of all the features you can access from the interface and how to customize your webmail interface
  • The quickstart guide to setting up your interface to send email (for those who are not experienced with webmail)

Creating and Managing Folders for Mail

Changing the Color Scheme and Layout of Webmail

Click on the "Folders" link at the top of the webmail screen.

The Folders page enables you to create folders and subfolders to hold your email. It also enables you to rename and delete folders. On the bottom of the Folders page, you will see the option to enable "empty" or "purge" links next to each folder so that in one click, you can empty all the trash. At the bottom of this page, you will see your current folder sizes.

To set your preferences for how your folders are displayed and how often the folders refresh and check for new mail, click on the "Options" link at the top of the webmail screen, and then click "Folder Preferences." Click "Submit" on the bottom of the page when you have set your preferences.

Troubleshooting Folders:

If you've created a folder in the webmail interface and you're not able to Subscribe to it, you've probably created the folder and allowed it to contain sub-folders. You won't be able to see this folder unless you either: (1) add a subfolder to it (without the ability to contain sub-folders of its own), or (2) delete the new folder and recreate it without the ability to contain sub-folders.

In some instances, you may not be able to delete a folder or subfolder. First, check to make sure you don't have anything in the folder or any of its subfolders. If you do, you'll need to empty the subfolder(s) or folder first.

If you're still not able to delete the folder, try unsubscribing the folder and then resubscribing it. Once you've resubscribed, try deleting the folder again. If you can't resubscribe to the folder, that means that the folder is already deleted and what you're seeing is probably your cached copy.

If none of the above work, email us and explain the problem. Also note, you must specify if there's anything in the folder you wish to save. If you don't specify items to be saved, you could lose everything in the subfolder. If you tell us, we should be able to back everything up for you before deletion.

From within the webmail interface, click on "Options" and then click "Display Preferences."

Select your preferences and click "Submit" on the bottom of the page.

If you wish to change the order of the columns for your inbox, click on "Options" and then click "Index Order."

If you wish to change the order of mail (for example, sort by sender's name or by oldest date), click on "Inbox" in the folders column and then click on the small box next to the column heading in the inbox. A triangle symbol indicates that the mail is being sorted based on that column. Default sorting is newest mail first.

Account Status Reminder:

For privacy and security reasons, we do not send account status reminders. You may wish to set your webmail interface to show you when your account will expire. To enable the account status display, login to your account via the web interface and then:

  • Click "Options"
  • Click "Display Preferences"
  • Scroll down to "Show Username/Account Status" and click "Show" and indicate where you want it to show.
  • Click "Submit" on the bottom of the page.

As an alternative (or in addition): if you plan to use your own desktop email client instead of (or in addition to) the webmail interface, you can also use our "Reminders" feature to send yourself an email reminder.


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