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Below are the most common reasons helpdesk has seen for OpenVPN not working correctly
on Windows, either not being able to connect or looking connected but not passing traffic (in order of most common
to least):
- OpenVPN GUI is not running as administrator. Close it if it is running then right
click on it and select run as Administrator
- Proxy settings has wrong setting. Right click the OpenVPN GUI task tray icon
and select Proxy Settings. Make
sure Use OpenVPN Config-file settings
is selected.
- The tun/tap device did not properly install. Right click OpenVPN GUI task tray
icon and select View Log. There
will be instructions on reinstalling tap/tun driver.
- For all other issues please send a copy of your log file to helpdesk.
If you cannot connect to some sites (like facebook or youtube):
This is most often the result of either a "poisoned" DNS cache (by poisoned
we mean cached blocked values from before VPN launch) or DNS leaks if you are running Windows 2000 or Windows XP
(see clearing your DNS cache and DNS
Leaks)
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