Your email, your way. One of our primary
philosophies at Cotse is to provide the end user the ability
to setup their mail, their way. We have a multitude of
options to choose from. From time to time, users forget
about certain filters and other settings they have in place.
Below, you will find some of the common issues we've seen
through our email support system. Please take the time to
browse the troubleshooting guide. If you don't find what
you're looking for, make sure you check out the Support
Mainpage for different subjects that may cover your
Please note that troubleshooting sending
problems with Outlook Express is covered in the
See also the Troubleshooting
Email Sending Problems
One of the most common issues we've
received since developing our extensive line of email
filters is the problem of users missing and/or losing emails
after turning on a particular filter.
The main way of fixing this
depends on you. We request that you check any and all
filters prior to reporting a problem to Cotse Support. Each
filter, when enabled, may turn off the ability for you to
receive mail. Whether you're using Goldlisting and only
allowing certain email addresses to send you mail or you're
using one of the other filters, your email could be trapped
in your Spam folder, or if you've decided, it could reside
in your Trash folder. The worst case scenerio is that you've
sent the messages to /dev/null, which means thay have
already been deleted and are unrecoverable.
If you use a desktop email client and
suddenly stop receiving email, login to your account via the
web interface and check your Spam and Trash folders. If your
mail isn't there, do check all your filter settings to see
if a setting is causing the problem.
One of the common problems we encounter
is that our users configure spam-fighting filters, and then
pop to mail, so they never actually see how big their spam
folder or trash folder is getting until they find themselves
unable to get any new mail because they have exceeded the
space limits for their account.
If your friends or coworkers notify you
that their mail to you is bouncing back, you should
immediately check to see if your Spam folder, Trash folder,
and/or Sent folder requiring emptying.
Make it a point to clear out your spam
folder on a frequent and regular basis.
If mail to you is bouncing back to sender
and you can't login to your account, your account may have
been disabled due to nonpayment, abuse of the service, or
exceeding the space allowance for your mail. You can email
helpdesk at cotse.net for further information and
you are getting "timed out" messages while logged into the
web mail interface for long periods of time, it may be
because of the default setting in the webmail interface. To
prevent the automatic logout:
"Folder List Preferences" on that page,
change the "Auto Refresh Folder List" setting to
10 minutes or less.
"Submit" at the bottom of the page.
First, there's a few things you can check
to make sure your account isn't causing the slow-down. What
we've found is that users will sometimes leave too much mail
in their inbox. If you have many messages, somewhere around
100+ in your Inbox Folder, your email will be slow and will
gradually get slower when additional messages are acrued. If
you're going to keep many messages on the server, it's best
to create folders and store your messages in the folders. We
also offer you the ability to archive posts within a folder
for transfer to your hard drive if you would like to do
If you don't have a lot of mail in your
account (and don't forget to check your Spam, Trash, and
Sent folders for mail you need to purge), you can try to
traceroute the server from command line and check the server
response. This will show any lag between devices along the
way to Cotse.
If you're not familiar with traceroute,
in Windows, open a "MSDOS Prompt". Type: tracert
This will show you the course your
connection takes to get to our servers. Response times
between 0.000 and 0.300 is good. 0.300 to 0.700 is ok for a
dialup, 0.700 -> 1.0+ is bad.
f you have trouble understanding the
response times, copy/paste the response to an email to me
and I will help. You may have trouble copying the
information in the DOS prompt. If you do, click the icon in
the top left of the DOS window, click "edit", then "mark",
click on the top left portion of the information you wish to
copy, drag your mouse across the entire contents you wish to
copy, release the left mouse button, click the right mouse
button. Now go to the email message you're sending me, right
click and paste.