We have received no requests for any subscriber information this month.
Transparency report on data requests and information on how they are handled
Sept 20 - 21 - We experienced mail queue clog due to a spammer that has held up mail. We are cleaning it up and valid mail should be flowing again.
Aug 2 - The the upgrades are complete and all servers are online. Both express1 and tunnel1 have been updated and their IP changed, you can verify the fingerprint against the lists below:
ssh-rsa 2048 f8:9f:dd:3b:07:7f:1b:2d:cf:47:64:13:f9:8f:f9:81
ssh-rsa 2048 a0:61:db:42:b2:f0:96:33:6a:24:b9:a4:ce:5c:c5:34
If you use linux or osx, you may see a warning then immediate disconnect. If so, the message given lists a file, edit that file in a text editor and remove the express1.cotse.net or tunnel1.cotse.net entry, save, and try again, or connect to express1.inbox5.com or tunnel1.inbox5.com (same machines, different names), it will be able to auto-save under the new name.
Aug 1 - A new system is being built for tunnel1 due to it's unexpected failure, we expect this to take up to 24 hours. If you only had access to tunnel1, please contact helpdesk for access to another server while tunnel1 is being rebuilt.
The upgrade for vpn2/Denver is complete and it is live on a new IP. The upgrade for express1 should be completed today.
Aug 1 - Tunnel1 is down with a hardware failure, we are working on resolving this asap. Please use another SSH server while we resolve it, if you only have access to the one, please contact helpdesk.
Jul 30 - We are upgrading express1 and vpn2/Denver, the change should be transparent unless you are connecting by IP address, the IP addresses of these servers will change. If you connect by IP, please contact helpdesk.
Jul 26 - We will soon be disabling accounts that expired in June, if your account expired and you wish to avoid it being disabled you may renew here.
Notice - Please be aware that we will NEVER send you an unexpected e-mail with a link, an attachment, nor asking for personal information like your password. If we have a mass message to convey it is only posted here. If it is important, you may receive a mail that says "Please check Notices" and that is all.
Any mail you receive pretending to come from us with a link, an attachment, or asking for personal information, like your password, is called a Phish. These are common. You do not want to fall for them. There are many filters in Options to block them and we block obvious ones once detected, but the only 100% filter is to block all email, so some will always slip through. It is in your hands not to fall for those that do. If there are any questions, please contact helpdesk.
Information: Spammers have a technique of sending e-mail with the majority of the addresses sent to in the BCC (Blind Carbon Copy) line, this results in receiving a mail without your address as the To line. This does not mean the mail has been misdirected to your account. It means a spammer had your address in the BCC line.
Reminder: Because we are a privacy service, we do not back up your personal e-mail. This means that when you delete it, it is gone for good and not floating around in some backup that can be retrieved from us against your will. However, it also means you must download and save your important mail.
For optimum privacy with the service use a pop3s mail app and set it to delete the mail from the server after retrieval. We also recommend that your local mail store be an encrypted volume. Once your mail is removed from the server by your mail app, we no longer have a copy, no mail backups and we are deliberately not a cloud service for the same reason. This puts you in full control of your mail and its privacy. When you delete it, it can't be retrieved and there is no record of it being there.
Custom domain - You can also use your own registered domain with us (this is the preferred method of most of our users). We have no limit on the number of private e-mail domains you host with us. Your own domains will work with our
service just like all the domains we already offer. If you wish to do this please contact helpdesk with your account
name and the registered domain name so we can set it up. We can host both web and e-mail for your domain or just
the e-mail, your choice.
All of our e-mail features will work with both our domains and your own domain after doing so (in other words,
you don't lose any of your cotse domains and addresses, you just gain new ones with your own domain), including
unlimited aliases in the form of firstname.lastname@example.org.
Unlike our domains, your account name will not appear in the e-mail address for your own domain. We can also point
specific aliases at other cotse accounts if you and your family, friends, or business users also have accounts
with us. This service is free with your paid account.