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We have received no requests for any subscriber information this month.

Transparency report on data requests and information on how they are handled



Information: We are secure from HeartBleed. We also employ Perfect Forward Secrecy and have for quite some time. You can verify this here or here. The first link is a fairly comprehensive SSL test and will take a little while to run, the second only checks for the HeartBleed vulnerability and is, as a result, faster. You should check all the sites you use with one of these links to ensure they are not vulnerable before logging on to them.



Apr 15 - A DNS server with a failing disk was causing a speed issue with the VPN servers and has been resolved. The failing disk has been replace and so DNS queries to this server are fast again, which results in the VPN server speeds returning. If you still experience issues, please contact helpdesk.

Apr 14 - If you change your email password, it will not change your SSH Tunnel, VPN, Web Hosting, nor other passwords with our service. This is deliberate. We recommend that you use a separate password for each service.

Important Note: Please ignore any email appearing to come from us asking you to open an attachment, click a link, change your settings, or give any personal information. We send NO e-mail for this sort of thing, we make all announcements only here. There is a lot of Phishing activity (trying to trick you into believing a mail came from another source, like your bank, credit card, e-mail admin, etc.) and we are unable to block all phish mails without also blocking legit mails, so some of your mail safety relies on you not falling for these fake e-mails. If there is any question to authenticity, please contact helpdesk.

Information: Spammers have a technique of sending e-mail with the majority of the addresses sent to in the BCC (Blind Carbon Copy) line, this results in receiving a mail without your address as the To line. This does not mean the mail has been misdirected to your account. It means a spammer had your address in the BCC line.

Reminder: Because we are a privacy service, we do not back up your personal e-mail. This means that when you delete it, it is gone for good and not floating around in some backup that can be retrieved from us against your will. However, it also means you must download and save your important mail.

For optimum privacy with the service use a pop3s mail app and set it to delete the mail from the server after retrieval. We also recommend that your local mail store be an encrypted volume. Once your mail is removed from the server by your mail app, we no longer have a copy, no mail backups and we are deliberately not a cloud service for the same reason. This puts you in full control of your mail and its privacy. When you delete it, it can't be retrieved and there is no record of it being there.

Custom domain - You can also use your own registered domain with us (this is the preferrred method of most of our users). We have no limit on the number of private e-mail domains you host with us. Your own domains will work with our service just like all the domains we already offer. If you wish to do this please contact helpdesk with your account name and the registered domain name so we can set it up. We can host both web and e-mail for your domain or just the e-mail, your choice.

All of our e-mail features will work with both our domains and your own domain after doing so (in other words, you don't lose any of your cotse domains and addresses, you just gain new ones with your own domain), including unlimited aliases in the form of anything@yourdomain.com.

Unlike our domains, your account name will not appear in the e-mail address for your own domain. We can also point specific aliases at other cotse accounts if you and your family, friends, or business users also have accounts with us. This service is free with your paid account.

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