We have received no requests for any subscriber information this month.
Transparency report on data requests and information on how they are handled
Feb 5 - Amsterdam vpn is again available.
Feb 5 - Amsterdam vpn is down for maintenance, it should return asap.
Feb 4 - We have disabled accounts that expired in December and were not renewed. If your account was one and you wish to renew, you may do so here.
Jan 21 - We have changed our SSL cerificates for mail.cotse.net and www.cotse.net. If you would like to verify the new fingerprints you can do so here.
If you are having difficulty with the new SSL certificates in either your browser or your email app, you may not have the latest root certificates installed. You can download them in multiple formats directly from Comodo here.
If you have any questions or problems, please contact heldesk. Please include your operating system and/or mail app and version or browser and version.
Jan 14 - We have begun the move from the zlin datacenter to Amsterdam. As well as location, this involves IP changes. We have chosen to make it as easy a switch as possible. As DNS updates you will connect to the new servers. Zlin VPN users may edit their existing zlin config file and change the name zlin to amsterdam or go to our OpenVPN support pages and download new config files to get the name change. This change is only to the name, everything else in the new amsterdam config is the same as the old zlin config. If you have any questions specific to your OS or device or were connecting via IP address, please contact helpdesk.
Jan 12 - We are moving our Zlin servers to Amsterdam because the Zlin datacenter is closing the end of this month. This change will be made as transparently as possible, meaning we will maintain the zlin dns names for anyone using them and all current configurations should still work, but the physical location will soon change. We will announce when it is complete here. If you have any questions, please contact helpdesk.
Dec 17 - We have disabled accounts that expired in Nov and were not renewed. If your account was one and you wish to renew it, please go here to renew.
Notice - Please be aware that we will NEVER send you an unexpected e-mail with a link, an attachment, nor asking for personal information like your password. If we have a mass message to convey it is only posted here. If it is important, you may receive a mail that says "Please check Notices" and that is all.
Any mail you receive pretending to come from us with a link, an attachment, or asking for personal information, like your password, is called a Phish. These are common. You do not want to fall for them. There are many filters in Options to block them and we block obvious ones once detected, but the only 100% filter is to block all email, so some will always slip through. It is in your hands not to fall for those that do. If there are any questions, please contact helpdesk.
Information: Spammers have a technique of sending e-mail with the majority of the addresses sent to in the BCC (Blind Carbon Copy) line, this results in receiving a mail without your address as the To line. This does not mean the mail has been misdirected to your account. It means a spammer had your address in the BCC line.
Reminder: Because we are a privacy service, we do not back up your personal e-mail. This means that when you delete it, it is gone for good and not floating around in some backup that can be retrieved from us against your will. However, it also means you must download and save your important mail.
For optimum privacy with the service use a pop3s mail app and set it to delete the mail from the server after retrieval. We also recommend that your local mail store be an encrypted volume. Once your mail is removed from the server by your mail app, we no longer have a copy, no mail backups and we are deliberately not a cloud service for the same reason. This puts you in full control of your mail and its privacy. When you delete it, it can't be retrieved and there is no record of it being there.
Custom domain - You can also use your own registered domain with us (this is the preferred method of most of our users). We have no limit on the number of private e-mail domains you host with us. Your own domains will work with our
service just like all the domains we already offer. If you wish to do this please contact helpdesk with your account
name and the registered domain name so we can set it up. We can host both web and e-mail for your domain or just
the e-mail, your choice.
All of our e-mail features will work with both our domains and your own domain after doing so (in other words,
you don't lose any of your cotse domains and addresses, you just gain new ones with your own domain), including
unlimited aliases in the form of firstname.lastname@example.org.
Unlike our domains, your account name will not appear in the e-mail address for your own domain. We can also point
specific aliases at other cotse accounts if you and your family, friends, or business users also have accounts
with us. This service is free with your paid account.