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We have received no requests for any subscriber information this month.

Transparency report on data requests and information on how they are handled



Nov 15 - We will be migrating Express1 within the next few days, the ip address and fingerprints will change. Information will be posted here following the migration.

Nov 14 - Express1 is back up.

Nov 14 - Express1 is currently down. We hope to have this server back asap.

Nov 7 - There are two people contacting helpdesk from outside e-mail accounts. We are answering and the receiving server is accepting our responses. Please check your filters for our responses.

Nov 4 - We have upgraded the socks server. The IP address and keys have changed. The new keys are:

ECDSA a2:dc:0f:4f:40:62:3d:fd:64:d8:f1:dd:3a:f5:79:46
ssh-rsa 2048 13:b8:b9:bd:66:03:74:6f:0f:15:da:d2:48:1e:7f:08

As DNS updates you will connect to the new server and likely receive a key change warning. There are two ways to address this, you can either delete the old key from the file listed in the message you receive or change the server name you connect to so it uses one of our other domain names, such as sp2.inbox5.com. If you have any questions, please contact helpdesk

Oct 27 - Tusk will remain active until Nov 26, to give more time for some to move to SSH and while we further evaluate some services it runs and decide whether or not to move or simply retire them. Contact helpdesk if you have input.

Oct 20 - On Oct 26 we will be retiring the standard proxy known as tusk due to under use and the fact that the ssh tunneling or vpn are much better options. If you have any questions about this, please contact helpdesk.

Oct 17 - We will be upgrading the socks servers in the coming days. We will post updates here as we progress.

Oct 12 - Updates will cause the public VPN server in Chicago (vpn1) be unavailable during periods today. Private VPN servers as well as other private and public servers in Chicago will not be affected.

Notice - Please be aware that we will NEVER send you an unexpected e-mail with a link, an attachment, nor asking for personal information like your password. If we have a mass message to convey it is only posted here. If it is important, you may receive a mail that says "Please check Notices" and that is all.

Any mail you receive pretending to come from us with a link, an attachment, or asking for personal information, like your password, is called a Phish. These are common. You do not want to fall for them. There are many filters in Options to block them and we block obvious ones once detected, but the only 100% filter is to block all email, so some will always slip through. It is in your hands not to fall for those that do. If there are any questions, please contact helpdesk.



Information: Spammers have a technique of sending e-mail with the majority of the addresses sent to in the BCC (Blind Carbon Copy) line, this results in receiving a mail without your address as the To line. This does not mean the mail has been misdirected to your account. It means a spammer had your address in the BCC line.

Reminder: Because we are a privacy service, we do not back up your personal e-mail. This means that when you delete it, it is irretreivably gone. It is not floating around in some backup that can be retrieved from us against your will. However, it also means you must download and save your important mail, if you delete it, we can't restore it.

For optimum privacy with the service use a pop3s mail app and set it to delete the mail from the server after retrieval. We also recommend that your local mail store be an encrypted volume. Once your mail is removed from the server by your mail app, we no longer have a copy, no mail backups and we are deliberately not a cloud service for the same reason. This puts you in full control of your mail and its privacy. When you delete it, it can't be retrieved and there is no record of it being there.

Custom domain - You can also use your own registered domain with us (this is the preferred method of most of our users). We have no limit on the number of private e-mail domains you host with us. Your own domains will work with our service just like all the domains we already offer. If you wish to do this please contact helpdesk with your account name and the registered domain name so we can set it up. We can host both web and e-mail for your domain or just the e-mail, your choice.

All of our e-mail features will work with both our domains and your own domain after doing so (in other words, you don't lose any of your cotse domains and addresses, you just gain new ones with your own domain), including unlimited aliases in the form of anything@yourdomain.com.

Unlike our domains, your account name will not appear in the e-mail address for your own domain. We can also point specific aliases at other cotse accounts if you and your family, friends, or business users also have accounts with us. This service is free with your paid account.

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DMCA Notices to: DMCA@cotse.net
Support to: helpdesk@cotse.net
Abuse to:
abuse@cotse.net

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